Questions.
Answered.

InCynq is a social platform built for Second Life residents. It solves the group chat spam problem — instead of noisy SL group messages, you follow the brands and people you care about and only see content that matches your interests.

Yes, completely free. No subscription, no paywall, no catch. You will see sponsored posts from brands, but only if they match your chosen interests. Members never pay anything to register or use the platform.

Yes. A valid SL account is required to register. This is how we confirm you are a real person and not a fake or bot account. Your SL avatar name becomes your InCynq username.

Never. InCynq has its own separate password. We will never ask for your SL password. If anyone claiming to be InCynq asks for it, it is a scam.

After registering you will see a Pending Activation screen. Visit an InCynq terminal inworld in Second Life and tap it. The terminal confirms it is really you. Come back to the app and your account activates automatically.

16 — the same as Second Life. Adult-rated location ads require you to be 18 or over and SL adult-verified.

Yes. Every new member receives 100 L$ welcome credit on activation. This can be used to boost your first event. It never expires.

No. InCynq has no algorithm. Your feed shows content from the people and brands you follow, in chronological order. No hidden ranking, no shadowbanning, no "we think you might like this". What you follow is exactly what you see — nothing more, nothing less.

By design. InCynq only shows you posts from people and brands you follow, matched to your interest groups. No algorithm deciding what is popular — just the things you chose to follow.

Brands pay to appear in feeds. You only ever see sponsored posts if the brand's chosen interest groups match yours. No random ads — only things relevant to your SL interests.

No. Links and SLurls are not allowed in regular posts — this keeps the feed spam-free. Brands can include teleport links and Marketplace links in paid ads only.

No. InCynq is not an adult content platform. Explicit, nude, or sexually suggestive content is not permitted in posts under any circumstances. Adult verification does not change this. Any explicit post will be removed immediately and the account suspended.

The post is immediately auto-hidden for you and goes to our manual review queue. We review every single report ourselves. It is completely anonymous.

Yes. Creating and posting events is completely free for all members and brands. You only pay if you want to boost your event for more visibility.

On your event, tap Boost. Choose a tier and the number of days you want to boost. The cost is deducted from your InCynq wallet. If your balance is too low, you will be prompted to top up inworld.

⚡ Basic: 100 L$/day. ⭐ Featured: 250 L$/day. 👑 Premium: 500 L$/day. You can boost for 1, 2, or 3 days.

Boosting your own events. That is it — members cannot place feed ads. If you want the full advertising suite you need to upgrade to a brand account.

Find an InCynq ATM inworld in Second Life and follow the instructions. Your wallet updates automatically within seconds.

No. All L$ deposited to your InCynq wallet is non-refundable. It has no cash value and cannot be transferred to another account. Only top up what you plan to spend.

No. Your 100 L$ welcome credit never expires.

Share your unique referral link from your profile. When a friend signs up using your link and activates their account inworld, you earn 10 L$ credited directly to your wallet. You can earn rewards for up to 10 successful referrals per calendar month — that resets on the 1st of each month.

A successful referral is when someone signs up using your link AND activates their account by tapping an InCynq terminal inworld. You are paid 10 L$ when they activate, not when they register.

Every member must have a valid SL account and activate inworld via an InCynq terminal. The terminal reads your SL avatar identity directly. No anonymous accounts, no fake profiles.

Anything involving minors, hate speech, harassment, impersonation, spam, explicit content, and scams. Zero tolerance — permanent ban and reported to authorities where required by law.

Never. InCynq is operated from Ireland under EU GDPR. We collect only what is needed to run the platform. We do not sell, share, or trade your personal data with anyone.

No. Brands see how many people viewed — total and unique — but not which specific users. Individual viewer identities are never exposed in the brand dashboard. This is enforced at the database level.

Go to your profile → tap the ⚙️ settings icon → scroll to Danger Zone → Delete Account. You have a 14-day cool-off period to change your mind. After that, everything is permanently deleted. This fulfils your right to erasure under GDPR.

No. Every suspension is a manual decision by the InCynq team after reviewing a report. Reports auto-hide content but nothing else happens until a human makes a call.

Push notifications are alerts that appear on your phone even when you're not in the app. InCynq sends them for meaningful events only — new events from brands you follow, event reminders when you've RSVP'd, new followers, and important announcements from InCynq Official.

Settings → Push Notifications. One toggle — on or off. That's it. InCynq keeps notifications minimal by design — you'll never be spammed.

No. The only sponsored content you see comes from Second Life brands within InCynq, matched to your own chosen interest groups. No third-party advertising. Ever.

Yes. InCynq is a Progressive Web App — you can add it to your home screen and it launches fullscreen just like a native app. See the Install page for step-by-step instructions for Android and iPhone.

Head to incynq.net/contact.html and fill in the contact form. Choose the category that best fits your question and we'll get it to the right person. We aim to reply within 48–72 hours on working days.

Anything — general questions, bug reports, account help, billing queries, press and partnership enquiries, or suggestions for new interest categories. Pick the right category in the contact form and give us as much detail as you can.

Check the FAQ first — most common questions are answered here. If you can't find what you need, use the contact form at incynq.net/contact.html.

You'll hear back from hello@incynq.net. For privacy matters it's privacy@incynq.net, and for legal or suspension appeals it's legal@incynq.net.

A member account on InCynq. Brand accounts are always linked to a personal member account. You manage both from one login.

Settings → Add Brand Account. Fill in your brand name, description, logo, and brand email. Pay the 3,500 L$ activation fee using an InCynq ATM inworld. That 3,500 L$ goes directly into your Brand Wallet as ad credit — nothing is wasted.

Not in the current version. One member account, one brand account, linked together.

You can invite one Manager to help run your brand account. A manager can post, create events, boost, manage ads, top up the wallet, and reply to comments. They cannot delete the brand, invite others, or transfer ownership.

No. All spending by a manager — ads, event boosts, and any other L$ charges — is deducted from the brand owner's Brand Wallet. The manager's own InCynq wallet is never touched.

You create ads that appear in the feed for members who match your chosen interest groups. Members only see your ad if they have joined at least one of the groups you targeted. No wasted reach.

There are three ad plans: Basic (highlighted in search and explore), Featured (injected in feed), and Premium (top story + feed + explore). Pricing is tiered by platform size — the current tier and pricing are always shown in the Advertise section of the app. Reach estimates update automatically as InCynq grows.

You pick which interest groups see your ad. Members only see it if they have joined at least one of your chosen groups. Pricing scales with the number of groups: 1 group = base price, 2 groups = 1.8×, 3 groups = 2.5×, 4 or more groups = 3× (capped).

When you select 2 or more interest groups, you can enable Random Rotation. Your ad rotates through your selected groups randomly instead of targeting all simultaneously. This costs 25% less — good for broad reach on a tighter budget.

Yes. Pricing adjusts automatically based on the size of the InCynq community — as we grow, everyone moves to the next tier together. Brands that join early benefit from lower tiers until the community reaches the next threshold. The current tier is always visible in the Advertise section.

No. Once L$ is charged for an ad, it cannot be reversed. The no-refunds notice is shown clearly at every payment step before you confirm.

A L$ balance held on InCynq, used for running ads, boosting events, and optional paid features like the Dashboard Upgrade. It is created automatically when you activate your brand account. The 3,500 L$ activation fee becomes your opening balance.

In the Advertise tab, tap Top Up. Choose an amount, receive a unique payment code, find an InCynq ATM inworld and follow the instructions. Your wallet updates automatically.

No. All wallet L$ is non-refundable. This applies to activation fees, ad spend, event boosts, Cynqified application fees, and Dashboard Upgrade subscriptions. Only top up what you plan to spend.

The ⚡ Cynqified badge is InCynq's brand verification. It tells the community you have been manually reviewed and confirmed as a legitimate Second Life brand. It shows on your profile, your posts, and your ads.

Settings → Get Cynqified. Fill in your SL location or Marketplace URL, a description of your brand, and how long you have been in Second Life. The 1,500 L$ application fee is charged on submission. We review within 24–48 hours.

No. The 1,500 L$ is non-refundable whether approved or rejected. Make sure your application is complete and accurate before submitting.

Last 30 days of: total post views, impressions, unique viewers, profile visits, new followers, total followers. A 7-day view trend chart. Your top 3 posts by views. Every brand gets this for free — no setup needed.

A paid add-on that unlocks deeper insights: engagement rates, view-through rates, peak viewing hours, best day of week, 90-day extended stats, full post rankings, and audience behaviour data. 500 L$ per month, billed from your Brand Wallet.

Yes, anytime. Your upgrade stays active until the end of the current 30-day cycle — you're not charged again. No prorated refunds.

No. We do not auto-suspend anyone based on report counts or algorithms. Every action is a manual decision made by the InCynq team.

Yes. Contact legal@incynq.net with your brand name and the reason you believe the suspension was issued in error. We aim to respond within 48 hours.

Use the contact form at incynq.net/contact.html. Select 'Brand Support' as the category and choose the topic that fits — Getting Started, Team & Managers, Advertising, Analytics, Brand Wallet, or Brand Verification. We aim to reply within 48–72 hours on working days.

Yes. If you'd like a specific #tag associated with your brand — for example #YourBrandName — get in touch via the contact form. Select 'Brand Support' and choose 'Advertising' as the topic. Tell us the tag you'd like and we'll review it. Custom tags are subject to availability and approval. We'll confirm or suggest an alternative within 48–72 hours.

Email legal@incynq.net with your brand name and the reason you believe the suspension was issued in error. We aim to respond within 48 hours.

Use the contact form at incynq.net/contact.html and select 'Press & Partnerships'. We'll get back to you within 48–72 hours.